Frequently Asked Questions
Ordering
How do I place an order?
You can place an order directly through our website shop or submit an inquiry through our Contact page for custom or business orders. We’ll follow up to finalize details, quantities, and pricing.
Do you offer custom embroidery or business branding?
Yes! We specialize in custom embroidered apparel for businesses, teams, and organizations. Please submit a business inquiry with your logo, garment preferences, and approximate quantity to get started.
Is there a minimum order for custom or business apparel?
Minimums may vary depending on the garment and customization requested. Most business orders begin at 6–12 pieces. Contact us for specific details.
Can I provide my own garments for embroidery?
At this time, we only embroider garments sourced directly through Clairmont Co. This ensures consistent quality and protects both the garment and embroidery results.
Turnaround Time & Shipping
What is your turnaround time?
Standard turnaround is typically 2–3 weeks from order approval and payment. Larger or bulk orders may require additional time.
Do you offer rush orders?
Rush availability depends on current production capacity. Please contact us before ordering to confirm.
Do you ship nationwide?
Yes, we ship within the United States. Shipping rates and delivery timelines are calculated at checkout.
Care Instructions
How should I care for embroidered garments?
For best results:
- Wash inside out in cold water
- Use mild detergent
- Avoid bleach
- Tumble dry low or hang to dry
- Do not iron directly on embroidery
Proper care helps preserve stitching and garment quality.
Still have questions?
Contact us through our Contact page and we’ll be happy to help!